Overview
Modern Communications Infrastructure for a Distributed Workforce
Legacy PBX phone systems are expensive to maintain, difficult to scale, and increasingly incompatible with the way modern organizations work. Employees expect to communicate seamlessly across voice, video, and messaging — from the office, from home, and from the road. Synobis delivers enterprise VoIP and unified communications solutions that meet those expectations while reducing cost and eliminating the complexity of aging hardware.
Our communications practice covers hosted VoIP, Microsoft Teams Phone integration, contact center solutions, and video conferencing infrastructure. We handle the full lifecycle — from needs assessment and system design through deployment, number porting, end-user training, and ongoing management. Our engineers have deep experience with QoS network configuration, ensuring voice quality that meets enterprise standards even over shared internet connections.
For organizations with compliance requirements — particularly law firms, healthcare providers, and financial services firms — we ensure communications platforms meet applicable regulatory requirements including HIPAA call recording retention, attorney-client privilege protections, and FINRA supervision requirements. We serve organizations across the Delaware Valley, Tennessee, Texas, and Kentucky, and have experience with multi-site and multi-state deployments.
What's Included
Service Capabilities
Hosted VoIP Phone Systems
Cloud-hosted VoIP with enterprise features — auto-attendant, call routing, voicemail-to-email, and mobile softphone — at a fraction of legacy PBX cost with no hardware to maintain.
Video Conferencing
Enterprise video conferencing solutions including Microsoft Teams, Zoom, and dedicated room systems — integrated with your calendar, directory, and meeting room hardware.
Unified Messaging
Integrated voice, video, and messaging on a single platform — with persistent chat, file sharing, and presence indicators for distributed and hybrid teams.
Contact Center Solutions
Cloud contact center platforms with intelligent call routing, IVR, call recording, real-time analytics, and supervisor dashboards for customer-facing teams.
Microsoft Teams Phone
Direct Routing and Calling Plans for Microsoft Teams — turning your existing Teams environment into a full enterprise phone system with PSTN calling.
Secure & Compliant Communications
Encrypted communications with compliance-grade call recording, retention policies, and audit logging for healthcare, legal, and financial services environments.
Network QoS Optimization
Quality of Service configuration on your network infrastructure to prioritize voice traffic — ensuring crystal-clear call quality even during peak bandwidth usage.
Multi-Site Deployments
Unified communications deployments spanning multiple offices and locations — with centralized management, consistent dial plans, and seamless inter-office calling.
Call Analytics & Reporting
Detailed call analytics including volume trends, hold times, abandonment rates, and agent performance metrics — giving management the visibility to optimize operations.
Why Synobis
Key Benefits
- Reduced monthly communications costs compared to legacy PBX systems
- Seamless remote and mobile access — work from anywhere on any device
- Scalable — add or remove users instantly without hardware changes
- Integrated with Microsoft 365, CRM, and other business applications
- Compliance-grade call recording and retention for regulated industries
- Single vendor accountability for voice, video, and messaging
- Number porting handled — keep your existing business phone numbers
- Expert deployment and ongoing management by certified engineers
Ready to Get Started?
Contact our team for a free consultation and assessment of your current environment.
Request a Free AssessmentCommon Questions
Frequently Asked Questions
Let's Discuss Your Needs
Our team is ready to assess your environment and design a solution that fits your organization's goals and budget.
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