VoIP and unified communications services help businesses replace legacy phone systems with modern, cloud-based voice, video, and messaging platforms — delivering enterprise-grade communications at significantly lower cost, with the flexibility to support remote and hybrid workforces across multiple locations.
Overview
Modern Communications Infrastructure for a Distributed Workforce
Legacy PBX phone systems are expensive to maintain, difficult to scale, and increasingly incompatible with the way modern organizations work. Employees expect to communicate seamlessly across voice, video, and messaging — from the office, from home, and from the road. Synobis delivers enterprise VoIP and unified communications solutions that meet those expectations while reducing cost and eliminating the complexity of aging hardware.
Our communications practice covers hosted VoIP, Microsoft Teams Phone integration, contact center solutions, and video conferencing infrastructure. We handle the full lifecycle — from needs assessment and system design through deployment, number porting, end-user training, and ongoing management. Our engineers have deep experience with QoS network configuration, ensuring voice quality that meets enterprise standards even over shared internet connections.
For organizations with compliance requirements — particularly law firms, healthcare providers, and financial services firms — we ensure communications platforms meet applicable regulatory requirements including HIPAA call recording retention, attorney-client privilege protections, and FINRA supervision requirements. We serve organizations across the Delaware Valley, Tennessee, Texas, and Kentucky, and have experience with multi-site and multi-state deployments.
What's Included
Service Capabilities
Hosted VoIP Phone Systems
Cloud-hosted VoIP with enterprise features — auto-attendant, call routing, voicemail-to-email, and mobile softphone — at a fraction of legacy PBX cost with no hardware to maintain.
Video Conferencing
Enterprise video conferencing solutions including Microsoft Teams, Zoom, and dedicated room systems — integrated with your calendar, directory, and meeting room hardware.
Unified Messaging
Integrated voice, video, and messaging on a single platform — with persistent chat, file sharing, and presence indicators for distributed and hybrid teams.
Contact Center Solutions
Cloud contact center platforms with intelligent call routing, IVR, call recording, real-time analytics, and supervisor dashboards for customer-facing teams.
Microsoft Teams Phone
Direct Routing and Calling Plans for Microsoft Teams — turning your existing Teams environment into a full enterprise phone system with PSTN calling.
Secure & Compliant Communications
Encrypted communications with compliance-grade call recording, retention policies, and audit logging for healthcare, legal, and financial services environments.
Network QoS Optimization
Quality of Service configuration on your network infrastructure to prioritize voice traffic — ensuring crystal-clear call quality even during peak bandwidth usage.
Multi-Site Deployments
Unified communications deployments spanning multiple offices and locations — with centralized management, consistent dial plans, and seamless inter-office calling.
Call Analytics & Reporting
Detailed call analytics including volume trends, hold times, abandonment rates, and agent performance metrics — giving management the visibility to optimize operations.
Why Synobis
Key Benefits
- Reduced monthly communications costs compared to legacy PBX systems
- Seamless remote and mobile access — work from anywhere on any device
- Scalable — add or remove users instantly without hardware changes
- Integrated with Microsoft 365, CRM, and other business applications
- Compliance-grade call recording and retention for regulated industries
- Single vendor accountability for voice, video, and messaging
- Number porting handled — keep your existing business phone numbers
- Expert deployment and ongoing management by certified engineers
Ready to Get Started?
Contact our team for a free consultation and assessment of your current environment.
Request a Free AssessmentWhy It Matters
Problem. Solution. Proof. Outcome.
Problem
Many businesses in Philadelphia and Nashville are still running aging PBX phone systems that are expensive to maintain, difficult to scale, and incompatible with remote work. Legacy systems also lack the integration with Microsoft Teams and other collaboration tools that modern workforces require.
Solution
Synobis designs and deploys enterprise VoIP and unified communications solutions for businesses across the Delaware Valley and Nashville metro — including Microsoft Teams Phone, hosted PBX, contact center platforms, and video conferencing — fully integrated with your existing Microsoft 365 environment and managed on an ongoing basis.
Proof
Our VoIP clients in Pennsylvania, Tennessee, and Kentucky have reduced monthly phone costs by an average of 30-50% compared to legacy PBX systems, while gaining features like mobile softphones, auto-attendants, call recording, and seamless Microsoft Teams integration.
Outcome
Organizations that migrate to Synobis VoIP and unified communications gain modern, scalable communications infrastructure that supports remote and hybrid work, reduces costs, improves customer experience, and integrates with the productivity tools your team already uses every day.
Related Services
You May Also Need
Managed IT Services
Combine VoIP with comprehensive IT management in a single program.
Cybersecurity Services
Protect your communications infrastructure from eavesdropping and fraud.
Cloud Hosting & Infrastructure
Host your VoIP platform on secure, managed cloud infrastructure.
IT Compliance
Ensure your communications platform meets HIPAA and regulatory requirements.
Backup & Disaster Recovery
Maintain communications continuity with DR planning for your phone systems.
IT SWOT Analysis
Assess your current communications infrastructure and identify modernization opportunities.
Common Questions
Frequently Asked Questions
Let's Discuss Your Needs
Our team is ready to assess your environment and design a solution that fits your organization's goals and budget.
Prefer the full overview? View VoIP & Communications on our main page →